Job Grade:
Department:Health Department
LocationCoordination Office
Reports To:PHC Director (for day to day activities); Technically to the ICT officer
Direct Reports:


Overall Job Purpose

The ICT Specialist administers and organizes ICT systems and services in the project. S/he assists the project manager in designing and installing ICT infrastructure, in developing ICT solutions and in providing support to users of ICT devices.

Roles and Responsibilities of this Position

  • Ensures all ICT infrastructure is functional
  • Ensures ICT inventory is updated regularly and maintains adequate stock levels
  • Drafts and updates technical documentation and SOP for IT infrastructure
  • Ensures that ICT policies and procedures are implemented and followed; trains users (medical staff, managers, technicians, etc.) on this
  • Briefs, advises and trains end-users on the technical use of ALMANACH, EWARN, DHIS2, Nutrition, Imprest; organizes a helpdesk for end users
  • Analyzes requirements for further development of applications’ functionality, user interface, data visualization and interoperability with other relevant information systems
  • Analyzes access requirements for various user profiles and manages access
  • Sets requirements for mobile devices (tablets, smartphones, etc.)
  • Ensures backup of data
Minimum Requirements:·         Bachelor’s degree or equivalent in IT, electronics, computer science or similar field; qualifications in health data management is a strong asset

·         Minimum 3 years’ experience in a similar position working in health-related projects

·         Familiarity with Clinical Decision Support Systems (CDSS), their operation and handling

·         Good knowledge of Health Management Information System (HMIS), ideally including DHIS2

·         Experience in documenting required bug fixes and application’s enhancements

·         Basic understanding of data protection and information security

·         Experience in customers IT support and troubleshooting

·         Experience in preparing and following Standard Operating Procedures

·         Fluent written and spoken command of English and Somali


  • Demonstrating consistency in upholding integrity and ethics
  • Demonstrated knowledge and commitment to the fundamental principles of the Red Cross and Red Crescent Movement
  • Team leader with demonstrated mentoring and coaching skills
  • Effective communications and interpersonal skills
  • Proficiency in computer office packages word, excel, power point
  • Demonstrate openness to change & ability to manage complexities
  • Demonstrated conflict resolution skills and ability to manage intergroup dynamics and mediate conflicting interests
  • Excellent writing skills, analytical capacity to synthesize project outputs and findings for the preparation of quality program reports
  • Maturity & confidence in dealing with senior and high-ranking officials Remain calm, in control and good humored even under pressure
  • Respond positively to critical feedback and differing points of views.

Language Requirement:

Demonstrate proficiency in Somali and English languages

Qualified candidates are invited to send their updated CV, cover letter, and copy of their certificates to:srcshrm@gmail.com

Deadline for Applications: 18/ 12/ 2019