ICT Assistant – Hargeisa (National Position)

Somaliland, Norwegian Refugee Council

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Rights Respected, People Protected

Founded in 1946, today the Norwegian Refugee Council (NRC) works in both new and protracted crises

across 31 countries. Our 6,000 employees provide life-saving and long-term assistance to millions of

people every year. NRC specialises in six areas: food security, education, shelter, legal assistance, camp

management, and water, sanitation and hygiene. NRC is a determined advocate for displaced people. We

promote and defend their rights and dignity in local communities, with national governments and in the international arena.

NRC’s expert deployment capacity, NORCAP, boasts around 1,000 experts from all over the world who can be deployed within 72 hours. NORCAP experts help improve international and local ability to prevent, prepare for, respond to and recover from crises.

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

NRC in Somalia & Somaliland

NRC has been active in Somalia since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland, South Central and Jubbaland regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).

NRC Somalia & Somaliland is part of NRC’s East Africa and Yemen regional operation which comprises of large-scale multi-country humanitarian and early recovery interventions spread across seven countries (Kenya, Somalia & Somaliland, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardization of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.

Application d…21/01/2020Full-time/par…Full-time
Employer:Norwegian RefugeeEmployment …Contract
CouncilPercentage o…100
Title:ICT AssistantWebcruiter ID:4177768258
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Duties and responsibilities

The purpose of the assistant position is to assist in the day to day implementation of the support functions responsibilities. Use actions words such as conduct or assist for the position relevant responsibilities.

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

Adhere to NRC policies, tools, handbooks and guidelines

Assist with the implementation of the support function portfolio according to plan of action

Prepare and develop status reports as required by management

Ensure proper filing of documents

Promote and share ideas for improvement of the support function

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. Provide help desk support to all users on IT issues.

Ensure all staff adhere to ICT related guidelines, procedures and standards

Maintain regular contact with the IT Officer in Nairobi office for feedback and support on the performance of the network operations to ensure optimum performance

Undertake regular backup of office data and keep securely outside office

Provide ICT technical support to the Somaliland field offices to ensure respective network optimum performance

Provide hardware and software support to all program equipment, servers, computers, laptops etc. Schedule regular computer-related service, maintenance and license renewals

Update the data disaster recovery plan and implement when appropriate Define, deploy and maintain system security for shared services

Maintain protection services (anti-viruses and firewalls) for the entire office setup

Trouble shoot NRC mailing system problems, and ensure smooth running of general office mail

Setup internet connectivity for all staff as well as visitors

Capacity build staff on current and new ICT systems

Any other related duties assigned by supervisor


Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

  • Experience from working as a Support Function Assistant in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Some knowledge of English

Context/ Specific skills, knowledge and experience:

Degree in Information Technology or related field.

  • Minimum of 2 to 3 years’ relevant work experience in INGOs or UN.
  • Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers
  • Good communication and interpersonal skills
  • Ability to keep up to date with modern trends in technology and match this with internal specifics
  • Possess cultural awareness and sensitivity
  • Hands on experience in server installations and configurations
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels
  • Ability to work independently and as part of a team

Technical skill for networking, system administration, maintenance, trouble shooting, and system support expertise relevant to the role. Fluency in English, both written and verbal.

Personal qualities

Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency

Framework states 12 behavioural competencies, and the following are essential for this position:

Handling insecure environment

Planning and delivering results

Empowering and building trust

Communicating with impact and respect

We can offer

You will join highly motivated and expert staff who are making a difference to the most vulnerable people.

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Email and paper applications will not be considered.


Contract period: 12 months, extension depends on performance and fund availability.

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Hargeisa

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct

and the four organizational values: Dedicated, innovative, inclusive and accountable

Location: Hargeisa Somalia

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ul mate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communies

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

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