Job Description

Programme Business Support Assistant (Call Centre Operator), SSA-4 Garowe (108076)

Organizational Background:

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The World Food Programme Somalia activities include food assistance for relief, emergency school feeding, nutrition and food assistance for assets creation through provision of in-kind and cash-based transfers.

This position is open to qualified Somali candidates. Female candidates in particular, are encouraged to apply.

Duties and Responsibilities:

Experience: Three or more years of responsible business support experience of which at least two years must be in programme implementation of development, food and humanitarian assistance operations.

Language: Fluency in both written and spoken English and Somali is a requirement.

Knowledge & Skills: Proficient in the use of office equipment and computer software packages, such as Microsoft Word, Outlook, Excel. Knowledge of work routines and methods to complete processes under minimal supervision; Uses tact and courtesy to give and receive information to a wide range of individuals; Ability to identify data discrepancies and rectify problems requiring attention.

Applications Instructions:

Interested and qualified candidates are requested to submit online applications through E-Recruitment:

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

.How to Apply: The Application will be done online, click here to Apply


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.